Shipping policy

Thank you for shopping with Vellum Kitchen Co. We are committed to delivering your order promptly and securely.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Timeframes

Standard shipping typically takes 5–10 business days within the United States. Delivery times may vary depending on carrier delays, peak seasons, or unforeseen circumstances.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Order Tracking

A tracking number will be provided once your order ships. Please allow up to 24 hours for tracking information to update.

Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information. Vellum Kitchen Co. is not responsible for packages delivered to incorrectly entered addresses.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, Vellum Kitchen Co. is not responsible for lost or stolen packages. Please contact the shipping carrier directly to file a claim.

Shipping Delays

While we strive to meet estimated delivery times, we are not liable for delays caused by carriers, customs, weather, or other circumstances beyond our control.

If you have any questions regarding your shipment, please contact our customer support team at vellumkitchen@gmail.com